Warranty & Replacement Policy
Sonsener is committed to providing high-quality products and offers a two-year (24-month) warranty from the date of purchase against manufacturing defects.
What Does the Warranty Cover?
The warranty covers:
* Manufacturing defects.
* Malfunctions resulting from defects in materials or manufacturing.
* Malfunctions that occur during normal use of the product in accordance with the operating instructions.
Replacement & Refund
If a manufacturing defect is confirmed during the warranty period, the product will be replaced immediately with an identical or equivalent product of the same specifications and value.
If an identical or suitable replacement is unavailable, the customer will receive a 100% refund of the original purchase price of the product.
How to Claim the Warranty
To claim the warranty, the customer only needs to provide the phone number or email address used when completing the purchase. No invoice or proof of purchase is required.
The product may be requested for technical inspection to confirm that the issue is due to a manufacturing defect.
Warranty Period: Two years (24 months) from the date of purchase.